Privacy Policy

Privacy Policy

Introduction

Welcome to https://affordable-tile-and-grout-cleaning.storysurge.net (hereinafter referred to as “Affordable Tile and Grout Cleaning,” “we,” or “our”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, usage, and disclosure of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website located at https://affordable-tile-and-grout-cleaning.storysurge.net.
  2. All associated mobile and web applications.
  3. Services offered through these platforms.
  4. Any other digital products or services we may introduce in the future.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies governing user data collection and usage, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy is designed to guide you on the following interactions:

  1. Using our applications and services as an authorized user.
  2. Visiting our websites that refer to this Privacy Statement.
  3. Communicating with us via email, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data to enhance your experience and improve our services:

  1. Account Information: Details associated with your user account, including usernames, passwords, and profile settings.
  2. Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  3. Financial Information: Bank account details (if used for direct deposits or payments).
  4. Purchase Information: Items bought, purchase frequency, and transaction amounts.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile phone numbers for user recognition.
  6. Location Data: GPS coordinates and location-based services data to provide personalized content and services.
  7. Feedback: Comments, reviews, and ratings submitted by users to improve our products and services.
  8. Social Media Information: User data from social media platforms when you interact with our content or share it.
  9. Product Information: Preferences, purchase history, and product interactions for personalized recommendations.

We obtain this data through direct user input, automated tracking technologies (like cookies), and third-party service providers who assist us in providing services.

Cookies

Cookies are small text files stored on your device to enhance your browsing experience:

  1. Strictly Necessary Cookies: Essential for navigating our website and using its core features.
  2. Preference Cookies: Remember user preferences, language settings, and display options.
  3. Analytics Cookies: Track aggregated data for analytics purposes, helping us understand website performance.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data as necessary for the fulfillment of specific purposes, including:

  1. Providing and improving our services.
  2. Complying with legal obligations.
  3. Protecting our rights and property.

Once the data is no longer required for these purposes, we securely delete or anonymize it to ensure your privacy.

Security Measures

We implement robust security measures to safeguard personal data:

  1. Employing encryption for secure data transmission.
  2. Utilizing secure third-party processing partners who adhere to industry standards.
  3. Regularly reviewing and updating our security protocols.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under 18 years of age. If you believe we have collected such data by mistake, please contact us immediately using the details provided below, and we will take prompt action to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  1. Access, rectification, or erasure of your data.
  2. Right to restrict processing, request portability of data, or object to specific uses.
  3. Non-discrimination and fair treatment in respect of data handling.
  4. The right to file appeals or complaints with relevant supervisory authorities.

To exercise these rights or for any data-related inquiries, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we protect your information.

Contact Information

For any questions, requests for information, or complaints regarding our privacy practices: